Clinic Environment

We are committed to building and preserving a pleasant and comfortable environment for patients, staff, doctors, and visitors alike. We have a zero tolerance policy regarding harassment of our staff. Any violation of this policy will result in you being asked to leave the premises.

Test Results

Your doctor will review your results promptly upon receiving them. Please ask your doctor about their policy for calling patients about results (ie No news is good news). Our front staff are not medical personnel and as such are not able to provide your results over the phone. If you have not heard back but would like to review your results, please book an appointment to do so with your doctor. You may inquire with the staff member booking your appointment to ensure the specific result you wish to review has in fact been received. Should you have ongoing symptoms, we encourage you to arrange follow up with your doctor to discuss.

Referals

When a referral to a specialist for a test is made you will be contacted by either their clinic or ours regarding your appointment date/time. You will also be advised at this time of any special preparation required for your appointment.

Wait times for specialist consultations and special tests vary tremendously. Unless your problem is urgent, please wait at least four (4) weeks before phoning to check on the status of your referral.

Third Party Insured and Uninsured Services

Not all medical services are covered by OHIP. These include insurance and other form completion, driver medicals, third party medicals, travel consultations/vaccinations, sick notes, etc.. Patients will be advised of such charges and will be offered several convenient forms of payment. All charges for uninsured services must be settled at the point of service.

Confidentiality

Confidentiality is of the utmost importance and will be strictly maintained. Your medical information will NOT be released to anyone (including members of your family) without your written permission. If we are unable to reach you directly by telephone we will leave a message for you to contact us.
Patients are permitted to expand the disclosure of such information. We require written consent from the patient before we disclose the patient’s personal health information. It is permissible for a parent or legal guardian to manage these tasks for a minor and by default a parent or guardian is assumed to have authorization for a minor. Children sixteen (16) years of age or older MUST also grant authorization to a parent or guardian.

Fragrance-Free Environment

Due to health concerns arising from exposure to scented products we ask that all patients refrain from using any scented products prior to their visit.

Patient Feedback

Patient feedback is extremely important to us as it provides an opportunity to review the care we are providing. Feedback includes suggestions, compliments, and complaints regarding the front line services we provide. Should you wish to discuss your experience further, you may contact the Clinic Manager directly at 613-822-0411, or, send us your written feedback placed in a confidential envelope addressed to the Manager. Also, from time-to-time, we may also take the opportunity to reach out to you directly to inquire on how you were serviced by our front line team ranging from the point of booking your appointment, checking in at our front desk, to checking out.