Policies
Confidentiality
Confidentiality is of the utmost importance and will be strictly maintained. Your medical information will NOT be released to anyone (including members of your family) without your written permission. If we are unable to reach you directly by telephone we will leave a message for you to contact us.
Patients are permitted to expand the disclosure of such information. We require written consent from the patient before we disclose the patient’s personal health information. It is permissible for a parent or legal guardian to manage these tasks for a minor and by default a parent or guardian is assumed to have authorization for a minor. Children sixteen (16) years of age or older MUST also grant authorization to a parent or guardian. Click here for a printable authorization form...follow the bright yellow prompt.
Harassment Policy
We are committed to building and preserving a pleasant and comfortable environment for patients, staff, doctors, and visitors alike. We have a zero tolerance policy regarding harassment of our staff. Any violation of this policy will result in you being asked to leave the premises.
Health Card and Contact Information
As per Ontario Ministry of Health requirements, patients must bring and present a valid OHIP card for ALL medical visits (ie no photocopies or pictures of the card). The government will not cover medical services for anyone without a valid health card, therefore, a refundable fee for the appointment will be charged if you have an expired/invalid health card. A fee for a medical visit for Quebec and non-OHIP patients must be paid at the time of service.
Prescription Renewals
If you take regular medications, please make sure you call well in advance of running out of medication to book an appointment with your doctor for refills. Renewal of routine medication will not be viewed as a reason for an urgent appointment. There is no fee when prescriptions are requested during an appointment.
Effective June 1st 2024, there will be a $20 fee for all prescription renewals without a visit.
How do I request a prescription renewal without a visit?
To request a refill, please call our office or send a message on Health Myself (HMS/ Pomelo) with the list of medications you request refills for (include name and dose). Once payment is received, your request will be sent to your physician. They will review and respond to your request within 5 business days. Payment can be made by phone (Visa or Mastercard) or e-transfer (more information to come).
Requests for renewals from your pharmacy will be automatically denied.
Please visit our FAQ's for important info on our rationale and procedures.
Third Party and Uninsured Services
As per Ontario Ministry of Health requirements, patients must bring and present a valid OHIP card for ALL medical visits (ie no photocopies or pictures of the card). The government will not cover medical services for anyone without a valid health card, therefore, a refundable fee for the appointment will be charged if you have an expired/invalid health card. A fee for a medical visit for Quebec and non-OHIP patients must be paid at the time of service.
Not all medical services are covered by OHIP. These include insurance and other form completion, driver medicals, third party medicals, travel consultations/vaccinations, sick notes, etc.. Patients will be advised of such charges and will be offered several convenient forms of payment. All charges for uninsured services must be settled at the point of service.
Fragrance-Free
Due to health concerns arising from exposure to scented products we ask that all patients refrain from using any scented products prior to their visit.