Please reach us at 613-822-0411 or review the Policies page if you cannot find an answer to your question.
The physicians at RSMC are not accepting new patients at this time.
If you do not have a physician, you can register with Healthcare Connect calling 1-800-445-1822 or online at:
RSMC has after hours appointments available to our patients on Monday, Tuesday, Wednesday and Thursday evenings, as well as Saturday mornings. (Monday to Thursday 5pm to 8pm
Saturday 9am to 12pm).
These appointments are accessible to patients of our clinic only and they fill up quickly.
For an appointment, please call 613-822-0411 as early as 8:30am during the week and on Saturday. The earlier you call, the more likely you are to get an appointment.
Our admin staff will review your symptoms on the phone and this will help determine where you are best suited for care. In some cases, it will be more appropriate for you to be seen by your family physician or to be seen in ER. Please let our staff guide you.
Please remember that if you need emergency care, you will need to visit your closest ER or call 911.
Beyond our after hours clinic, you can call the Telehealth Advisory Service at 1-866-553-7205.
Pomelo Patient Portal - RSMC Patients click here to LOGIN
Having troubles with signing up for the Pomelo Portal?
Please contact technical support if you have:
- Forgotten your password
- Denied access to your account
- Technical difficulties
Contact Technical Support- CLICK HERE
How to BOOK an Appointment
To book an appointment, you will have to go to the appointment page in the Portal. From here you can book appointments for yourself, or if you are connected to family who are unable, book on behalf of them.
To book an appointment you must first click the Book New Appointment button on the main Appointments page or straight from the Dashboard/Homepage.
How to CANCEL an Appointment
If you are trying to cancel an upcoming appointment you must go to the “Appointment” feature of the Portal and find your Upcoming Appointments. From there you can cancel any future appointments you may have. But keep in mind, some clinics may impose penalties if appointments are canceled within a certain time frame.
Once you have opened the “Appointments” feature of the Portal you will see any Upcoming Appointments in the main body of the page. Beside this, there will be a red Cancel Appointment button. To initiate the cancellation process, click on this button.
How to COMPOSE Messages
If your clinic has enabled direct messaging, you will be able to compose messages using the "Compose" feature.
This can be found beside the drop-down menu in the Mailbox.
1. After you have chosen to compose a new message, you will have the options to:
● Choose a recipient of your message
● In addition, if given the option, you may send a message on behalf of a connected family member.
● Name the subject of your correspondence
● Detail the body of your message
2. After these fields have been filled out you will then be able to send your new message. To do this, press the blue "Send" button.
3. In some cases, you may need to attach a file to your message. If your clinic has enabled the ability to attach files, a button will appear beside the "Send" button, giving you the option to "Attach file...".
4. After pressing "Attach file..." a field will appear for you to "Select a file...". When you press this button, your file directory will come up and you may then click and drag the file you want to attach to your message.
CONNECTION to Family and Dependents
Please read this article in its entirety for clarity.
You can create Connections between profiles for family members and dependents who are not able to manage their own accounts, such as children and the elderly. When these connections are made, you will have the option to allow permissions for things like:
● Managing Appointments (booking, canceling, receive notification, review upcoming appointments)
● Managing Messages to and from their clinic
1. The first step towards creating a connection to your profile is by finding the “Connected Accounts” tab in the “My Account” settings of the Portal.
2. Once you have opened up the Connections tab, you will be able to search the patient you are trying to connect profiles with. To search you will need to fill in 4 fields:
● First name
● Last name
● Date of birth
● Personal Health Card Number (PHN)
3. Once all of these fields have been filled in, you are free to press Search.
The caregiver who is searching for a patient also needs to share at least of one of the following with the patient as the information appears in the patient's EMR chart:
1. email address
2. home phone number
3. postal code
When you press Search, if all the information is correct, that person will be added as a connection to your account.
For family connections with children under the age of 16, a registered patient/caregiver can be given consent automatically without further action.
For adults over the age of 16, both adults must be registered with unique email addresses, and one person makes a successful search for the other patient. Adhering to privacy regulations, a person cannot be given consent just because they made a successful connection. The other patient must grant consent by checking on the boxes "Can Manage Appointments" and "Can Communicate with the Clinic" check boxes.
The process for this scenario is as follows:
- Patient A is invited to join the Portal and registers.
- Patient B is invited to join the Portal and registers.
- Patient A searches for the family member using the steps above. Should patient A wish to GIVE consent to patient B to manage E-booking and Messaging, then patient A can do so at this time.
- Patient B now has an active connection with patient A. If patient B wishes to GIVE consent to patient A, then patient B can check on those boxes mentioned above. See example below.
If there is only one registered patient/caregiver A trying to connect to an adult dependent/patient B, then they would only be able to search for patient B and make the initial connection. However, patient/dependent B would be stuck because patient B is not registered to give consent. In this case, patient/caregiver A would need to contact the clinic, submit a consent form if necessary, and make a request for the clinic to intervene with the consent.
Husband and wife share the same email
The Portal can only associate one email to one profile. To resolve, create a family connection between the registered
patient and the unregistered patient, and allow the registered patient to manage both accounts.
See How to Connect Patient Accounts
Update your Information
Editing your information can all be accessed from your main dashboard. On the top right hand of your Portal, there
will be a drop-down menu beside your name. From here, you can access your account information or log out of the portal.
Once you have accessed My Account, you will be able to choose from 7 different fields to be able to edit:
● Profile
● Address
● Connection
● Mobile/SMS
● Password
● 2-Factor Authentication
Updating your Profile
1. To edit your profile information first click on the Profile tab.
2. Once you have opened the Profile tab, you can edit your name, birth date, preferred title and gender. You may then save your changes by pressing the Save changes button at the bottom of the tab.
Updating your Address
1. You can find your address information in the Address tab.
2. After you have opened the Address tab, you are free to edit any address information that needs to be modified.
Once your changes are made, you can save the information with the Save button.
Updating your Email
1. In the case where you change email addresses, you also have the option in My Account to edit the email attached to your profile. To access this you must open the Email tab.
2. After you have opened the Email tab, you are able to enter your email. Press Save changes to complete your email modification.
Updating your Password
1. The option to update your email can also be found in the My Account tab.
2. Once you have opened the Password tab, you can modify your password by first entering your current password.
Afterwards enter a new password and reconfirm that updated password again. After you have chosen a new password, press the Update button to finish.
We would like to provide further clarification as to why we are making this prescription policy change, and what you may expect come June 2024.
How do I request a prescription renewal without a visit?
Starting June 1st 2024, we will no longer accept prescription renewal requests from your pharmacy. These requests will be automatically denied.
To request a refill, please call our office or send a message on Health Myself (HMS/ Pomelo) with the list of medications you request refills for (include name and dose). Once payment is received, your request will be sent to your physician. They will review and respond to your request within 5 business days. Payment can be made by phone (Visa or Mastercard) or e-transfer (more information to come).
Why are you charging a fee? Your Ontario Health Insurance Plan (OHIP) funds the cost of most of your medical visits and services. However, there are many uninsured services which OHIP does not cover – for example, sick notes, insurance forms, and prescription renewals without a visit. At RSMC, each physician spends several hours per week responding to these requests, and it is no longer sustainable for us to do so. For each request, we need to review your history with the medication, whether any monitoring blood work or tests are required, and any recent change to your health status that may influence the safe prescribing of this medication. When your family physician is away, this is done by a covering physician who is not familiar with your history. All of this takes significant time and resources to do safely. This decision was made to decrease the administrative burden of our physicians and staff. We hope this will free up phone lines and allow us to dedicate more time to seeing patients in the office. We chose a $20 fee as this is on par with what other medical clinics charge for the same service. This is subject to change in the future.
Why haven’t you charged me before? Historically, we have simply absorbed the cost of this unpaid service. However, the cost of our overhead expenses (for example, staff salary, rent, and all medical equipment) have been rising, and provincial funding for physician services has not come close to matching inflation. Family physician clinics operate as independent small businesses and we simply cannot continue to subsidize these costs.
What are my options if I wish to avoid this fee? When your prescription is due for a renewal, this is usually because it is time for you to book a medication review with your doctor. It is your responsibility to ensure that you do not run out of your medications. We will not be using same-day or “urgent” appointment spots for chronic prescription renewals, so please be mindful of when your prescriptions run out and book an appointment accordingly. Please bring all your medications to every appointment, and remember to ask for refills before you leave. Sometimes there are existing refills on your prescription that you or the pharmacist may have overlooked. Please double-check this before requesting a refill. If your medication is prescribed by a specialist you are seeing regularly, you should first request a refill from their office. For emergency shortages, the pharmacist is often able to bridge or prescribe medications. You may speak to them about options.
What if I have multiple medications that require renewal?The $20 fee is charged per request, not based on the number of medications. Please make sure you’ve accounted for all of your medications when you make your request, as subsequent additions or changes will be charged separately.
How long will you renew my medication for? This depends on the medication and your situation. For medications requiring strict monitoring or frequent follow up, we may only prescribe enough to bridge you until your next appointment. Chronic medications that do not require monitoring may be renewed for up to a year. Please discuss these expectations with your physician when medications are prescribed.
We hope this is helpful to understand these upcoming changes.
We look forward to providing medical care to you and your family for years to come.
Sincerely,
Physicians at RSMC Dr. Ashikian, Dr. Boktor, Dr. Goulets, Dr. McLellan, Dr. Pearce, Dr. Wei
Starting January 2024, Dr. Boktor is accepting referrals for the following procedures:
1. Subcutaneous cyst or lump excision
2. Skin lumps, warts or papilloma excision
3. Skin biopsy (Excisional, shave, punch)
4. Electrodesiccation of facial skin lesions
5. Foreign body extraction
6. Ingrown toenail surgeries
7. Keloid Intralesional steroid injections
8. MSK steroid injections (Shoulder, elbow, wrist, small joints of hands, knee, ankle, small
joints of feet)
9. Soft tissue injections (Trigger finger injections, Carpal Tunnel syndrome, De Quervain
tenosynovitis, Ganglions, Mucous cysts of fingers, elbow epicondylitis, Hip bursitis, Knee
bursitis, Trigger point injections)
Dr. Michael Boktor has been performing minor surgical procedures since 2013 while working in a hospital setting in Saskatchewan. He started a procedure clinic at Riverside South Medical Centre (RSMC) in 2015 and has been accepting referrals from local physicians for minor surgical procedures. Some of these procedures are OHIP covered such as ingrown toenail wedge resection surgeries, while others are not covered and cost up to 400$.
Dr. Boktor sees patients for initial consultation to discuss the procedure and the cost, if applicable, and the patient will be booked for the procedure within one month of the consultation.
You can fax a regular referral with patient profile to RSMC at 613 822 1399 (Attention of Dr. Michael
Boktor).
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